ID: JPW — 00 / INDEX LET’S TALK

Jack
Willoughby

Head of Brand & Marketing at Xpert Workwear

MSc Marketing · MCIM SCROLL ↓
01. WHAT I BELIEVE

Good marketing changes perceptions.
It helps people understand what a brand offers, why it matters to them and where it fits into their lives. That understanding shapes whether they remember it, trust it and choose it.

THE THINKING I BRING TO THE BRANDS I WORK ON.

02. THE ORIGIN
It started on
a gym floor.

Selling gym memberships taught me to look beyond the thing I was selling. People wanted somewhere to train, but their reasons for joining were personal: feeling more confident, making progress or finding somewhere they belonged.

Understanding that changed how I approached the conversation. It’s a question I still bring to my work: what does this mean to the person choosing it?

03. THE PATTERN

BEHIND A PURCHASE, THERE’S A REASON.

Confidence
Progress
Identity
Status
Belonging
Relief

Across fitness, streetwear and workwear, I’ve kept asking the same question: what matters to the person buying? The answer shapes the product story, the campaign and the experience around it.

04. THE PROOF
CASE 01 — XPERT WORKWEAR

A workwear brand built for multichannel growth.

£4.12M
DIGITAL REVENUE
2025
94.5%
OWN-BRAND SHARE
H1 2026

Led the brand strategy and development of connected B2B, D2C and Amazon channels, helping transform a traditional distributor into an own-brand workwear business.

Xpert Workwear campaign photography
CASE 02 — COTTONMOUNT TRADING

Bringing a traditional wholesaler into digital commerce.

£3.33M
B2B ECOMMERCE REVENUE
2025
900+
RETAIL PARTNERS
ACROSS THE UK & IRELAND

Led the brand, ecommerce and marketing modernisation supporting the company’s next stage of growth, including digital trade ordering, partner acquisition and national sales enablement. Cottonmount and Xpert are the same transformation seen through different workstreams, and this B2B revenue sits inside the £4.12M digital total.

The rebuilt trade ecommerce estate
CASE 03 — OUTSIDEIN

A purpose-driven streetwear start-up.

4×
REVENUE GROWTH
£300K → £1.2M IN TWO YEARS

As the first full-time marketing hire, built the acquisition, email, conversion, content and launch systems that helped scale a purpose-driven streetwear start-up.

OutsideIn apparel
THE THREAD

From workwear and wholesale to streetwear and fitness, I’ve built brands and commercial systems across very different markets, channels and buying behaviours.

05. THE RANGE SELECTED EXPERIENCE

Brands I’ve worked with in-house, through consulting and through projects of my own.

  • Xpert Workwear
  • Cottonmount
  • OutsideIn
  • PulseFit
  • blunt
  • DW Fitness First
  • MST Systems
  • ProTech
  • HubFiiiT
  • 1st4Fitness
  • Vollig
  • Gabriella Malcolm
  • CreditBox
  • Qbox
  • Brand Building Weekly
  • ArcX
06. THE PLAYSIDE PROJECT / 2026
Jack leaps through the Irish countryside with Rupert, Xpert vehicles, cows and his colleagues. Jumping JackoJUST ONE MORE RUN.
XPERT, WITH A LITTLE EXTRA CHARACTER.

A brand
you can play.

My side project, inspired by Xpert’s people, products and personalities. A pixel adventure with flying work boots, competitive colleagues, coffee power-ups and Rupert.

PLAY JUMPING JACKO Think you can beat me?
BRAND EXPERIENCE · CREATIVE DIRECTION · AI-ASSISTED BUILD
How it came together

It started with a simple thought: what if the people, products and in-jokes around Xpert became a world you could play in?

I shaped the characters, visual direction and game experience, using AI-assisted development to bring it to life. Then came the testing: making the jumps feel right, giving the bosses personality, and adding a leaderboard worth chasing.

A small experiment in giving a brand another way to be remembered. And a very good excuse for a tea break.

07. THE RECORD
Xpert Workwear Head of Brand & Marketing SINCE 2021
Cottonmount Trading Head of Brands & Marketing SINCE 2021
MarketerHire Brand Marketer & Fractional CMO
PulseFit Founder SINCE 2019
OutsideIn Marketing 2019 — 2021

MSC MARKETING · MCIM · BSC (HONS) SPORT & EXERCISE

Away from work, I’m a proud dad and I write about brand, perception and the reality of building something that matters. I care about the standard of the work, but also about making marketing useful, commercially relevant and honest.

“Jack has been a real asset to the business. He translates brand vision into clear, effective campaigns, combining creativity with structure. He understands the customer, supports the sales team, and aligns marketing with real commercial goals. Any business would be fortunate to have him.”
Ross Wilson ROSS WILSON
XPERT WORKWEAR
“Working with Jack has been an absolute pleasure. His management made the entire collaboration seamless. He set clear expectations and provided everything I needed to deliver easily. I highly recommend Jack as an excellent marketing professional for any project.”
Kris Byers KRIS BYERS
HORRIBLE BRANDS
“Worked with Jack across a couple of bigger branding projects for a high-end clothing manufacturer. Jack has an easy-going manner but shows a thorough approach in everything we’ve collaborated on. Deliverables were exactly what we’d anticipated, and that strikes me as a result.”
Alasdair McBroom ALASDAIR McBROOM
WOLFHOUND
08. THE WRITING JACKPWILLOUGHBY.SUBSTACK.COM

Brand and marketing
from inside the job.

The work, the decisions behind it, and what I’m learning along the way.

READ ON SUBSTACK
09. CONTACT